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Financial Protection

Financial & Consumer Protection

Mercator Enterprises Limited, trading as Revealed Travel and Mercator Travel, and promoting holidays under our various country and regional-specific ‘Revealed’ Brands.

Mercator Enterprises Ltd is a fully-regulated, ATOL-protected UK Tour Operator – and is a company committed to customer satisfaction and consumer financial protection. We provide clients such consumer and financial protection, reassurance, peace of mind and quality service in a variety of ways through our:

  • UK Government-backed Civil Aviation Authority (CAA) ATOL Licence
  • ABTA membership
  • LATA membership

ATOL protection for flight-inclusive bookings

All the flight-only bookings and flight-inclusive package holidays available via Revealed Travel and/or featured on this website are financially protected by the ATOL scheme. When you pay Mercator Enterprises you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further details and/or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

You can check Mercator Enterprises’ ATOL credentials on the official CAA’s ATOL web site.

Please note that ATOL bonding only applies to bookings made within the UK. For further information visit the ATOL website at www.atol.org.uk.


IMPORTANT NOTE

To enable all Mercator Enterprises Ltd (trading as Revealed Travel) bookings to qualify for ATOL protection Revealed Travel does not at present provide package bookings without including at least one flight. However, this could be a domestic or intra-regional flight sold alongside ground arrangements such as hotels, transfers and included excursions as part of an in-country and destination package where it is possible for clients to separately book their own international flights from and back to the UK.

Mercator Enterprises Ltd (trading as Revealed Travel) can also sell single-item travel bookings without included flights at a client’s own risk, such as accommodation only or a one-off single transfer, or a one-off stand-alone tour/excursion/activity, or a single event attraction/concert ticket, or a single train or ferry journey – however, for the avoidance of any doubt, where such travel services form a part of a wider package with other travel services then, to qualify for ATOL-protection, such package bookings must include at least one flight (be it domestic, intra-regional or international).

It could be that going forward Mercator Enterprises Ltd (trading as Revealed Travel) decides to change the above-referenced policy and at a later date offer package holidays without flights of any kind, in which case this notice will be updated and Mercator Enterprises Ltd (trading as Revealed Travel) will financially protect such bookings for clients via Financial Failure Insurance, and the details of any such Financial Failure Insurance will appear on this page.


Consumer Protection

Mercator Enterprises Ltd is a Member of ABTA, membership number Y488X. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs. The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme doesn’t apply to claims which are solely in respect of physical injury or illness or their consequences. It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. Mercator Enterprises is also an active member of the Latin America Travel Association (LATA), the UK”s leading trade association relating to Latin American travel. LATA is a trade group which campaigns for optimising UK travel industry activity involving Central and South America. As well as promoting the LatAm region and generating PR for LatAm tourism, LATA also seeks to foster better links between the UK and the LatAm region and to advance best practice, high levels of customer service, expertise, responsible travel and strict adherence to health & safety policies amongst its membership.